Support
How can we help?
Stuck on something, hit a snag, or just have a question? We're a small team and we read every message — tell us what's going on and we'll get back to you by email.
Whether it's a problem with your site, a billing question, or an idea for something you wish SoGood.ai could do, this is the place. The more detail you give us, the faster we can help.
Prefer your own inbox? Email us any time at tech [at] sogood.ai and the same team will pick it up.
What helps us help you
If something broke, include the page you were on, what you clicked, what you expected to happen, and what happened instead. A screenshot or a short screen recording is worth a hundred words. If the problem is with your live site, send the site URL too.
For billing questions, write from the email address on your account (or mention it) so we can find your subscription right away. For feature ideas, tell us the problem you were trying to solve — that context shapes what we build next.
What happens after you hit send
Your message lands directly in the team inbox — no ticket bots, no tiers. The people who built the product read it and reply to the email address you gave us, so keep an eye on your inbox (and the spam folder, just in case).
You can always reach us directly at tech [at] sogood.ai.